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| Real-Time Interaction |
 Real-time Chats
Interact live with your visitor using multi-media text chat.
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| Real-time Monitoring
Monitor your Web site activity in real time. See all the visitors on your site, which Web site they are coming from, which page they are visiting, the time they spend on your site, the browser they are using.... All in real time.
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Email Signature
Turn your email or electronic brochure into an interactive customer service tool by adding ChatLives Click-to-Chat functionality to your email signature.
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| CoBrowse
Fully integrated cobrowsing solution for co-navigation, form-filling and page markup. No visitor downloads required.
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| PageViewer
View the content of your visitor's Shopping Cart in real time. This is a great tool to up sell and cross sell your customers.
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| Spell Checker
Eliminate spelling mistakes with our powerful spell checker, which outlines mistakes automatically as you type.
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| Chat Transcript Forwarding
Your visitors can choose to receive their entire chat transcripts sent automatically by email.
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| Typing Indicator
Notifies both the site-visitor and the online-representative when the other is typing a message.
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| Sales and Marketing |
| Push Page/HTML
Send your visitors directly to the pages they're looking for. Send your messages in plain text or HTML format with colours and special fonts.
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| Repeat Visitor Identification and Visitor History
Experts say that repeat customers are your key to profitability; now you can identify them in a flash. The Repeat Customer Identification Icon notifies you that your visitor has a chat history; simply click on the History button to view their history in real-time.
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| Pro Active Invitation
You can proactively greet customers and offer them your assistance. You can send this invitation manually by selecting your visitors in the Operator Interface.
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| Customer Survey (Pre-chat, Exit and Offline)
With the Pre Chat Survey and Exit Survey, gather customer information before starting the chat and get feedback from your visitors on the service they received.
While Customer Service Representatives are offline, the "Offline Survey" can be activated to address customer needs.
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| Operator Survey
With the Operator Survey, qualify leads and take notes about your chats.
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ChatKeyword
Visitors clicking from a search engine result are highlighted in the ChatLive software. You can see the keywords they used in their search while they are on your site.
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Active Chat Window
Visitors clicking from a search engine result are highlighted in the ChatLive software. You can see the keywords they used in their search while they are on your site.
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| Reporting |
| Chat Transcripts
View the transcripts of your chats including the survey responses and the visitor navigation path. Search by operators, keywords or date range.
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| DashBoard
Graphical display of the last 30 days of visitor traffic and chat activity on your Web site.
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| Call Center |
| Canned Answers
Save time using pre-written Canned Answers and pre-specified HTML pages. A simple click of the mouse adds the content to the chat.
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| Chat Traffic Organizer
Operators can navigate between chats, answering incoming chats faster and more efficiently.
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| Agent Chat Transfer
Transfer calls from one agent to the other, for example transfer a customer from a sales assistant to a support agent or escalate a call from an operator to a manager.
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| On-Hold Messages
Improve your visitor's experience. Define the timing and the content of on-hold messages.
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| Agent Directory
Direct the chats to a specific operator by customizing the "Click to Chat Button" or monitor tag.
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| Administration, Customization, Security |
| Button/Chat Window Customization
Customize your chat button and chat window to match the look and feel of your site.
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| SSL security
All chat conversations are SSL (128 bit) encrypted. You can now safely send and receive sensitive information like credit card or account data.
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| Custom Messages
Customize your system and on-hold messages with HTML formatting tags and macros.
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| Support |
| 24/7 Live Support |
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| System Pricing |
GBP |
| Single User (Annual License) |
100.00 |
| Additional User (Annual License) |
30.00 |
| Site License, Unlimited Users (Annual License) |
500.00 |
| Lifetime Site License, Unlimited Users |
2500.00 |